moon phases band

How to measure your ring size at home

Method 1: use string or a strip of paper

1. Cut a strip of paper or string
2. Wrap it around the base of your finger where you’d like the ring to sit
3. Mark where the paper or string overlaps
4. Measure the length (circumference) with a ruler and refer to our 'Ring size conversion chart' below to convert into a letter
5. Repeat to double check

Method 2: use a ring you already own

1. Place your ring on a ruler and measure the inner diameter (mm)
2. Match this diameter to our size chart below to find the letter size

Ring size conversion chart

Tips for accurate sizing

• Measure your finger at the end of the day
• If your knuckles are larger, measure both the base of your finger and your knuckle, and choose a size in between
• Avoid measuring your fingers when they’re particularly hot (e.g. after exercise) or cold (e.g. after an ice bath?), as they may be larger or smaller than usual

~ If you feel particularly concerned about your ring size, we recommend visiting a jeweller and finding your size using a ring sizer kit

~ If your size isn't in the drop down selection list, please get in touch and we can explore options

PROCESSING TIME

Processing time is 2 weeks, not including delivery times. This may be shorter depending on my available stock. 

SHIPPING DELIVERY TIMES

All orders are sent via Australia Post using either standard or express shipping (except International).

• Standard postage within Australia is $9 and will take 3-6 days.
• Express postage within Australia is $12 and will take 1-4 days.
• Standard postage to New Zealand is $12 and will take 4-7 days.
• Express postage to New Zealand is $20 and will take 2-5 days.
• International postage is $30 (express). Estimated delivery times can be found here. 

Delivery times are estimated by Aus Post. Delays outside of HoH's control during transit may occur. 

All packages are sent with tracking which will be provided via email. Your tracking number can be used on the Aus Post website to track your order. 

INTERNATIONAL SHIPPING DUTIES & TAXES

All international orders are shipped with Auspost Express. Please note you need to check your local tax rates, particularly the UK and EU as these can be high and are payable prior to delivery. If this fee is not paid, the order will be returned to HoH at the customers expense. In the event of a product return and refund, these duties & taxes are not refundable.

To accurately determine your ring size, please use the ring size chart prior to ordering. If you're concerned about the accuracy of your measurement, it's recommended to visit a jeweller to measure your finger.

Please note - Postage fees associated with exchanges or returns are the customers responsibility. 

EXCHANGES

Exchanges are accepted within a month from the purchase date. Please email your order details to info@houseofhanzo.com.au with "EXCHANGE REQUEST" as the subject title. The item must be in its original condition. Please include your name, order number, design ordered, size, and reason for exchange.

REFUNDS

Refunds are accepted within a month from purchase date. Please email your order details to info@houseofhanzo.com.au with "REFUND REQUEST" as the subject title.  The item must be in its original condition. Please include your name, order number, design ordered, size, and reason for refund. 

SALE ITEMS

Sale items are non-refundable and can only be exchanged for store credit equivalent to the original purchase amount (excluding shipping costs). This applies to all items that have been marked down or purchased during sale promotions.

> This doesn't include the subscription 10% off discount :))